TidalHealth Outpatient Behavioral Health

“If your son, daughter or even yourself need mental health help do not trust Tidal Health. The communication is horrendous, and that is being diplomatic. Messages are not answered in a timely manner. Our provider, Kaitlyn, did not answer her messages. In fact, the last message we sent her we never received a response and it had been 10 days. When I discussed this with the office manager, Christine, she said Kaitlyn replied the same day at 6:15 AM. We didn’t send the original message until 10:46 AM. Instead of being a non-responsive provider, she should become a mind reader. My son was discharged due to a family emergency, because we had to reschedule an appointment. Kaitlyn did not discharge him with his new mood stabilizer medicine as previously discussed, leaving him open to failing and a possible hospital stay. Christine and Kaitlyn are unprofessional and medically unethical. Do your homework before choosing Tidal Health as your provider. I will be filing an official complaint with the medical board.”

“Please tell me why it is June, I have an appointment scheduled for August. They just called to reschedule. I need a later appointment due to my work schedule. Appointments with this doctor consistently take 5 minutes. They told me the only late opening was in January. I am furious.”

“Everyone was very polite, laughed and Joke..Made my concerns 1st i was in very dark place the staff n doc n ss n nurses was fabulous..NOBODY WAS A B SWEETHEARTS..They listened to ur issues..I recommend everyone..Who needs help to go there”

“I have been going here since about 2018 when they were in the hospital and never have had a problem.”