Serene Minds, LLC

“I love this office. You hardly ever wait past your scheduled appointment time. The staff is great and for a person like me who doesn't need counseling, I don't have to pay for it just to get my medicines like some offices.”

“One of the administrative assistants, Penny Zapata, is horrible. I have been a patient at Serene Minds for several years and have dealt with her at least a few times every year. I always get a nasty email from her regarding unpaid bills from two or three years ago (for example, it’s 2024 and she would ask for money for charges from 2021 or 2022) that I was never aware of until the receipt of her email and then have the nerve to tell me if I didn’t pay they would cancel my appointment. First of all, that’s not my issue that you clearly can’t get your billing department together because I have never seen a medical office of any kind not make you aware of a bill you supposedly owe from two or three years ago. Second of all, you can’t just up and cancel someone’s appointment that they need in order to get their medication. That’s not good medical care. Every interaction I have ever had with her has been very anxiety inducing and just stressful. She is rude and unprofessional. Proofreading the nasty emails before she sends them wouldn’t hurt either. She can’t string a sentence with a professional tone together to save her life half of the time. I have contemplated finding another provider for a while now, not because I have an issue with my actual provider ,but because this administrative assistant is horrible and I am tired of dealing with her.”

“After being a patient for 18 months, I had the unfortunate experience of being a patient at Serene Minds office, and I must say, it was one of the most disappointing healthcare experiences I’ve ever had. After canceling one appointment due to work obligations and another because i had Covid, I was fired as a patient. Yes, you read that right—fired! It was incredibly unprofessional and heartless. Life happens, and I expected a degree of understanding and flexibility, especially from a healthcare provider. Communication was lacking, and I felt more like a nuisance than a valued patient. Instead of compassion, I received a cold, dismissive letter. It’s astonishing that a doctor would prioritize rigid scheduling over patient care. If you’re looking for a doctor who treats patients like human beings and not just numbers on a schedule, I suggest looking elsewhere. Save yourself the trouble and find someone who actually values your health and time”

“I’m happy with my doctor. My only complaint is that is very rare that anyone at the front desk answers the phone and there have been a number of occasions when no one calls back when a message is left. This was not an issue a few years ago.”